If for any reason you are unsatisfied with your purchase you have 14 days from receipt of your order to return it to us.

We will refund the value of the returned items using the original payment method, within 2 working days of receiving the goods.

When you return an item we ask that it is still in the original packaging and is not damaged. Any item which fails to meet these criteria may not be returned.

Repackage the products you wish to return and include your original invoice having taken a copy for your own records and completed the returns section on the back. Then take the parcel to your nearest Post Office. Please note that you are responsible for the goods until they are returned safely to us, therefore, we recommend that you send the goods by Recorded/Special Delivery or some other form of insured postage.

‘Faulty’ means that the item has a manufacturing fault or hidden defect, which was present at the time of delivery. An item is not faulty if it has become damaged or faulty because of wear and tear, misuse, or accidental damage. Please note that Packaging First checks the quality and workmanship of all goods prior to despatch to minimise any returns.